FAQs

Frequently Asked Questions

SHIPPING

  • We are pleased to offer shipping within the US for orders of $150 or more.

  • Your order takes typically takes 2-7 days for us to process and package with care before it is shipped.
    Once shipped it can take 2-5 days to arrive depending on location and shipping service.

  • Please contact us IMMEDIATELY after submitting your order with your correct address we are able to correct it. We are not responsible for orders that are shipped to incorrectly entered addresses.

  • We are not responsible for packages that are stolen or lost once they have been scanned by USPS. If a package has been marked "Delivered" but has not been received by the recipient, it generally shows up 3-4 days later. If it still hasn't arrived it may have been stolen or lost by USPS, please contact us at circlesandcycles.mi@gmail.com and we will give the necessary information for you to file a claim with USPS. However, we cannot refund products or shipping.

  • We ship within the United States only.

  • Circles and Cycles does not accept returns. Refunds may be handled on a case by case basis, typically in the form of shop credit. If your package arrives damaged, please contact Circles and Cycles within three days to file a shipping claim and to organize a replacement or refund.

  • Once your order has been processed and shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time. If you don’t see the email, please check your spam or promotions folder.

    If you have any issues tracking your order, feel free to contact us with your order number, and we’ll be happy to help!

BUSINESS & SUSTAINABILITY

  • Circles & Cycles is a botanical skincare and wellness brand that bridges the gap between science and tradition. Rooted in the wisdom of herbalism and supported by modern research, we craft small-batch, plant-based remedies designed to nourish the skin and body.

  • C&C products are made in-house in our production studio/lab in Northport, Michigan. Our lab is located right next to our gardens, where we grow many of the ingredients used in our formulations. This close connection to the land allows us to craft fresh, high-quality botanical remedies with a deep respect for nature and sustainability.

  • We prioritize using organic, sustainably sourced, and ethically harvested ingredients whenever possible. Many of the botanicals in our formulations are grown in our own gardens in Northport, Michigan, ensuring quality, freshness, and a deep connection to the land.

    For ingredients we don’t grow ourselves, we source from trusted farms and suppliers that uphold sustainable and ethical practices. Our packaging is also chosen with sustainability in mind, incorporating recyclable, reusable, and compostable materials to reduce waste.

  • Many of the herbs used in our formulations are grown in our own gardens in Northport, Michigan, allowing us to cultivate and harvest with care, ensuring the highest quality and potency.

    For ingredients we don’t grow ourselves, we source from trusted organic farms, ethical wildcrafters, and sustainable suppliers who share our commitment to purity, environmental responsibility, and fair labor practices.

  • Yes! Sustainability is at the heart of Circles & Cycles, and we are committed to using eco-friendly, minimal-waste packaging for all of our products. Our packaging choices include:

    • Curbside recyclable glass bottles and jars, designed for reuse and easy recycling.

    • Home compostable paper tubes for lip balms, reducing plastic waste.

    • Infinitely recyclable aluminum tins

    • Biodegradable shipping materials

    • Minimal plastic use, and when necessary, we choose materials that are recyclable.

    We are always exploring better, more sustainable solutions and encourage customers to reuse, recycle, or compost their packaging to help reduce environmental impact.

  • Yes! We offer wholesale partnerships for retailers, boutiques, and wellness practitioners who align with our values.

    If you're interested in carrying Circles & Cycles products in your shop, please reach out to us at circlesandcycles.mi@gmail.com or visit our Wholesale Inquiry page for more details. We'd love to collaborate!

  • Sign up for our email newsletter to be the first to know about new product launches, seasonal releases, and special offers.

    You can also follow us on Instagram (@circlesandcycles) for behind-the-scenes updates, skincare tips, and a closer look at our gardens & process!

PRODUCTS

  • Feel free to reach out to us! We’re happy to provide personalized recommendations based on your specific skin concerns.

  • To get the most out of your C&C products, we recommend incorporating them into a simple, consistent skincare ritual. Here are some tips for optimal results:

    1. Cleanse: Start with Fresh Start oil cleanser to remove dirt and impurities without stripping your skin. Follow with a water-based cleanser.

    2. Tone & Hydrate: Use a hydrosol to balance your skin’s pH and prepare it for the next steps. This helps to hydrate and set the stage for the following products.

    3. Serums: Apply targeted treatments (like oils or serums) to address specific concerns such as hydration, acne, or anti-aging. Massage gently into the skin to enhance absorption.

      • Water-based serums should be applied first, followed by oil-based serums for maximum effectiveness.

    4. Balms: Seal in the goodness with a nourishing facial balm, like Leland Blue tallow balm, or one that suits your skin type, to lock in moisture and nourishment.

    5. Weekly Treatments: Treat yourself to a weekly Venusian Rose facial mask to rejuvenate and deeply nourish your skin.

    Consistency is key! For the best results, use your products regularly and adjust your routine as your skin changes with the seasons or your needs evolve.

    If you’re new to herbal skincare, start with a patch test to ensure compatibility with your skin.

    For personalized guidance or a tailored regimen, feel free to reach out to us! We’re happy to help.

  • The shelf life of our products can vary depending on the ingredients. As a general rule of thumb, we recommend using our products within a year of purchase for ultimate potency. While our violet glass packaging helps extend shelf life by protecting from light, natural ingredients are most effective when fresh.

    • Oil-based products: Typically last 12 months.

    • Water-based products: Last around 9-12 months.

    • Tallow-based products: Can last 9-12 months.

    • Masks and exfoliants: Typically last 12-16 months.

    For optimal results, store your products in a cool, dry place, and always check for any changes in color, texture, or smell.

  • Yes, we specifically formulate our products for sensitive, acne-prone skin using natural, plant-based ingredients that are gentle and nourishing. We recommend performing a patch test before trying a new product. If you have specific allergies or skin concerns, feel free to reach out for personalized recommendations.

  • No, our products are free from synthetic fragrances and harsh preservatives. We focus on whole plant extractions and use minimal essential oils, many of which we distill ourselves. This ensures our products remain pure, natural, and gentle on the skin.

DISCLAIMER I am an herbalist, not a licensed healthcare practitioner, medical doctor, pharmacist or healer. I do not diagnose, treat or cure disease and/or illness. I offer educational support and make nutritional & lifestyle recommendations. Please consult your physician to make sure any herbs or ingredients aren’t counterindicated with your current medications or health status.